How Engagement Editors Can Restore Trust in the Media
Only 32% of American adults have “a great deal” or “a fair amount” of trust in the mass media, according to a Gallup poll released in September. Gallup has been asking this question since 1972, and this was the lowest figure they have recorded.
What can be done, on the media side, to address this growing and historically high level of distrust? One answer: Invest in community and engagement editors. Mick Côté makes the case on this episode. He’s the engagement editor at the Montreal Gazette, Canada’s longest running daily newspaper, founded in 1778. Plus:
- How reading the comments makes better editors
- Why community can be a competitive advantage in an increasingly packed media landscape
- Bringing urgency to community management
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